Our Chairman- Mr. Esvinder Singh has steadily built the ES Group, with sincerity and perseverance, laying the highest emphasis on integrity, professionalism & innovation. The Group continues to thrive and grow under the able guidance of the man who tirelessly provides us the direction as a true leader.
To transform every dream into reality, we uphold the vision of creating a resourceful market for our products, solutions and services. Our objective is to surpass our own records by employing new ideas and innovation in all our endeavors.
To satisfy customers with our high quality products and professionalism. As our customers grow and enter new markets, we grow and adapt to these new opportunities.
Our aim is to build long lasting bonds with the customers, vendors and employees, developing strong and mutually respected partnerships.
Relationship: For ES Group, the basic value that binds its partnerships together is the trust and transparency that the organization has built. We value the continuous support & guidance of our customers and partners, that has helped us reach where we are today.
Customer Support: We believe customer is king. Backed by a countrywide sale and service network with support from regional offices we provide a comprehensive support system.
Mentoring: We are a group of like-minded techno- marketing individuals, working for a common objective, understanding and playing their parts responsibly. We help each other grow. It is this dedication that propels us to achieve what we strive for.
Yes! Fashion Nova offers return shipping labels for US customers. Using return shipping labels is the recommended way to return your item to Fashion Nova, as you will be able to track your return and receive your credit much more quickly than if you were to send your return back yourself.
Return shipping labels can be purchased for $3.99 if you are returning a single item or for $7.99 if you are returning multiple items. Return shipping labels can be purchased and all returns can be submitted in our Returns Portal.
We do not offer exchanges but we welcome you to return your item(s) by mail in accordance with our Return Policy by using our online returns portal and repurchasing any available item(s) on our site.
We do not provide cash refunds. We will accept exchanges within 30 days of the original purchase date with a valid receipt and all tags attached. We will accept returns for store credit only within 30 days of the original purchase date with a valid receipt and all tags attached. The following items are considered “Final Sale” and cannot be exchanged in-store:
All items ending in $.00, .96, .97, and .98, bodysuits, swimwear, undergarments, beauty products, cosmetics, accessories, and “Party Wear” (such as Halloween costumes) are considered final sale, non-returnable and cannot be returned for store credit.